:root{--primary: #4b40e4;--primary-dark: #3a30c4;--primary-soft: #eeedfd;--green: #12805c;--green-soft: #e3f5ee;--amber: #b45309;--amber-soft: #fdf1df;--red: #c62828;--red-soft: #fdeaea;--blue: #1d5fd1;--blue-soft: #e6effd;--grey: #5b6170;--grey-soft: #eef0f3;--bg: #f5f6fa;--surface: #ffffff;--border: #e3e5ec;--text: #1c1f2a;--muted: #6b7183;--radius: 10px;--shadow: 0 1px 2px rgba(20, 22, 40, .06), 0 2px 8px rgba(20, 22, 40, .04);font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;font-size:14px;color:var(--text);background:var(--bg)}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);line-height:1.45}h1,h2,h3{margin:0;font-weight:650}h1{font-size:22px}h2{font-size:16px}p{margin:0 0 8px}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}img{max-width:100%}.muted{color:var(--muted)}.small{font-size:12px}.mono{font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:12.5px}.num{text-align:right;font-variant-numeric:tabular-nums;white-space:nowrap}.neg{color:var(--red)}.pos{color:var(--green)}.inline{display:inline-flex;align-items:center;gap:8px}.link{background:none;border:0;padding:0;color:var(--primary);cursor:pointer;font:inherit}.link:hover{text-decoration:underline}.shell{display:flex;min-height:100vh}.sidebar{width:240px;flex-shrink:0;background:#17153a;color:#d8d7f5;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;overflow-y:auto}.brand{display:flex;align-items:center;gap:10px;padding:18px 18px 14px;color:#fff}.brand img{width:32px;height:32px}.brand strong{display:block;font-size:15px}.brand span{font-size:11px;color:#a9a7d8}.nav-group{padding:4px 10px 8px}.nav-section{font-size:10.5px;letter-spacing:.08em;text-transform:uppercase;color:#8c8ac0;padding:10px 10px 4px}.nav-link{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:8px;color:#d8d7f5;font-weight:500}.nav-link:hover{background:#ffffff12;text-decoration:none}.nav-link.active{background:var(--primary);color:#fff}.nav-icon{width:18px;text-align:center;opacity:.9}.sidebar-foot{margin-top:auto;padding:14px 18px;border-top:1px solid rgba(255,255,255,.08)}.me strong{display:block;color:#fff;font-size:13px;overflow:hidden;text-overflow:ellipsis}.me span{display:block;font-size:12px;color:#a9a7d8;overflow:hidden;text-overflow:ellipsis}.roles{text-transform:capitalize}.me-actions{display:flex;gap:14px;margin-top:8px}.me-actions .link{color:#c2c0ff;font-size:12.5px}.content{flex:1;min-width:0;padding:24px 28px 48px}.page-header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:18px;flex-wrap:wrap}.page-header p{margin:4px 0 0}.page-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow);padding:16px 18px;margin-bottom:16px;min-width:0}.card-head{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:12px}.card-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:16px;align-items:start}.grid-2>.card{margin-bottom:0}.row-2{display:grid;grid-template-columns:1fr 1fr;gap:12px}.row-3{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.stats{display:grid;grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:12px;margin-bottom:16px}.stat{background:var(--surface);border:1px solid var(--border);border-left:4px solid var(--primary);border-radius:var(--radius);padding:12px 14px;display:flex;flex-direction:column;gap:2px;box-shadow:var(--shadow)}.stat-green{border-left-color:var(--green)}.stat-amber{border-left-color:var(--amber)}.stat-red{border-left-color:var(--red)}.stat-label{font-size:12px;color:var(--muted)}.stat-value{font-size:22px;font-weight:700;font-variant-numeric:tabular-nums}.stat-hint{font-size:12px;color:var(--muted)}.quick-links{display:flex;gap:18px;flex-wrap:wrap;margin-top:4px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid transparent;border-radius:8px;padding:8px 14px;font:inherit;font-weight:600;cursor:pointer;white-space:nowrap;transition:background .12s,border-color .12s}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-sm{padding:5px 10px;font-size:12.5px}.btn-primary{background:var(--primary);color:#fff}.btn-primary:hover:not(:disabled){background:var(--primary-dark)}.btn-secondary{background:var(--surface);color:var(--text);border-color:var(--border)}.btn-secondary:hover:not(:disabled){border-color:#c7cad6;background:#fafbfd}.btn-danger{background:var(--red);color:#fff}.btn-danger:hover:not(:disabled){background:#a51f1f}.btn-ghost{background:transparent;color:var(--muted)}.btn-ghost:hover:not(:disabled){background:var(--grey-soft);color:var(--text)}.icon-btn{background:none;border:0;font-size:20px;line-height:1;cursor:pointer;color:var(--muted);padding:4px 8px;border-radius:6px}.icon-btn:hover{background:var(--grey-soft);color:var(--text)}.spinner{display:inline-block;width:18px;height:18px;border:2px solid var(--primary-soft);border-top-color:var(--primary);border-radius:50%;animation:spin .7s linear infinite;vertical-align:middle}.spinner-inline{width:13px;height:13px;border-color:#fff6;border-top-color:currentColor}@keyframes spin{to{transform:rotate(360deg)}}.center-pad{display:flex;align-items:center;justify-content:center;gap:10px;padding:40px 0}.empty{text-align:center;padding:36px 12px}.empty strong{display:block;font-size:15px;margin-bottom:4px}.note{background:var(--blue-soft);color:#173f86;border-radius:8px;padding:10px 12px;margin:0 0 12px}.note-error{background:var(--red-soft);color:#8e1c1c}.note-warn{background:var(--amber-soft);color:#7a3c06}.badge{display:inline-block;padding:2px 8px;border-radius:999px;font-size:11.5px;font-weight:600;text-transform:capitalize;white-space:nowrap}.badge-green{background:var(--green-soft);color:var(--green)}.badge-amber{background:var(--amber-soft);color:var(--amber)}.badge-red{background:var(--red-soft);color:var(--red)}.badge-blue{background:var(--blue-soft);color:var(--blue)}.badge-grey{background:var(--grey-soft);color:var(--grey)}.toasts{position:fixed;right:20px;bottom:20px;display:flex;flex-direction:column;gap:8px;z-index:100}.toast{min-width:240px;max-width:380px;padding:10px 14px;border-radius:8px;color:#fff;box-shadow:0 6px 20px #0000002e;animation:toast-in .18s ease-out}.toast-ok{background:#1b7a55}.toast-error{background:#b42323}@keyframes toast-in{0%{transform:translateY(8px);opacity:0}}.field{display:flex;flex-direction:column;gap:4px;margin-bottom:12px;min-width:0}.field-label{font-size:12.5px;font-weight:600;color:#3a3f4f}.req{color:var(--red);margin-left:2px}.field-error{font-size:12px;color:var(--red)}.field-hint{font-size:12px;color:var(--muted)}.input{width:100%;font:inherit;color:var(--text);background:#fff;border:1px solid #d5d8e2;border-radius:8px;padding:8px 10px;outline:none}.input:focus{border-color:var(--primary);box-shadow:0 0 0 3px #4b40e426}textarea.input{resize:vertical;min-height:70px}input[type=color].input,.color{padding:2px;height:36px;width:64px;cursor:pointer}.search{width:260px}.toggle{display:inline-flex;align-items:center;gap:8px;cursor:pointer;-webkit-user-select:none;user-select:none;margin:4px 0 12px}.toggle input{-webkit-appearance:none;-moz-appearance:none;appearance:none;width:36px;height:20px;border-radius:999px;background:#cfd2dc;position:relative;cursor:pointer;transition:background .15s;margin:0;flex-shrink:0}.toggle input:after{content:"";position:absolute;top:2px;left:2px;width:16px;height:16px;border-radius:50%;background:#fff;transition:left .15s;box-shadow:0 1px 2px #0003}.toggle input:checked{background:var(--primary)}.toggle input:checked:after{left:18px}.daterange{display:inline-flex;align-items:center;gap:6px}.daterange .input{width:150px}.presets{display:inline-flex;gap:4px}.toolbar{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:12px}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--border);margin-bottom:14px;overflow-x:auto}.tab{background:none;border:0;border-bottom:2px solid transparent;padding:8px 12px;font:inherit;font-weight:600;color:var(--muted);cursor:pointer;white-space:nowrap}.tab:hover{color:var(--text)}.tab-active{color:var(--primary);border-bottom-color:var(--primary)}.table-wrap{overflow-x:auto;margin:0 -18px}.table-wrap.tall{max-height:520px;overflow-y:auto}.table-wrap table{width:100%;border-collapse:collapse}.table-wrap th,.table-wrap td{padding:9px 12px;text-align:left;border-bottom:1px solid #eef0f4;vertical-align:top}.table-wrap th:first-child,.table-wrap td:first-child{padding-left:18px}.table-wrap th:last-child,.table-wrap td:last-child{padding-right:18px}.table-wrap th{font-size:11.5px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);font-weight:600;background:#fafbfc;position:sticky;top:0;z-index:1}.table-wrap th.num{text-align:right}.table-wrap tbody tr:hover{background:#fafaff}.table-wrap tr.clickable{cursor:pointer}.detail-cell{max-width:360px;word-break:break-word;font-family:ui-monospace,Consolas,monospace}.pager{display:flex;align-items:center;justify-content:flex-end;gap:10px;padding-top:12px}.kv{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 20px;margin-bottom:14px}.kv-1{grid-template-columns:1fr}.kv>div{display:flex;flex-direction:column;gap:2px;min-width:0;word-break:break-word}.kv>div>span:first-child{font-size:11.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}.kv-wide{grid-column:1 / -1}.sub{font-size:12px;color:var(--muted)}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0f102373;display:flex;align-items:flex-start;justify-content:center;padding:6vh 16px;z-index:50;overflow-y:auto}.modal{background:var(--surface);border-radius:12px;width:100%;max-width:520px;box-shadow:0 20px 50px #00000040}.modal-wide{max-width:880px}.modal-head{display:flex;align-items:center;justify-content:space-between;padding:14px 18px;border-bottom:1px solid var(--border)}.modal-body{padding:16px 18px}.modal-foot,.modal-actions{display:flex;justify-content:flex-end;gap:8px;padding:12px 18px;border-top:1px solid var(--border)}.modal-body .modal-actions{padding:12px 0 0}.refund-box{margin-top:14px;padding:14px;border:1px solid #f3c7c7;background:#fff8f8;border-radius:8px}.auth-page{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px;background:linear-gradient(135deg,#17153a,#3a30c4)}.auth-card{background:#fff;width:100%;max-width:400px;border-radius:14px;padding:28px;box-shadow:0 24px 60px #0000004d}.auth-card h1{margin-bottom:14px}.auth-card .btn{width:100%;margin-top:6px;padding:10px}.auth-brand{display:flex;align-items:center;gap:12px;margin-bottom:20px}.auth-brand h1{margin:0;font-size:20px}.chart{width:100%}.chart-bars{display:flex;align-items:flex-end;gap:3px;border-bottom:1px solid var(--border)}.chart-col{flex:1;height:100%;display:flex;align-items:flex-end;min-width:3px}.chart-bar{width:100%;min-height:1px;border-radius:3px 3px 0 0;background:var(--primary);transition:opacity .1s}.chart-col:hover .chart-bar{opacity:.75}.chart-axis{display:flex;justify-content:space-between;font-size:11.5px;color:var(--muted);padding-top:4px}.ticket-layout{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:16px;align-items:start}.thread{display:flex;flex-direction:column;gap:10px;max-height:60vh;overflow-y:auto;padding:4px 2px 8px}.msg{max-width:78%;border-radius:12px;padding:10px 12px}.msg-user{align-self:flex-start;background:#f1f2f6;border-top-left-radius:4px}.msg-agent{align-self:flex-end;background:var(--primary-soft);border-top-right-radius:4px}.msg-head{display:flex;gap:10px;align-items:baseline;justify-content:space-between;font-size:12px;margin-bottom:4px}.msg-body{white-space:pre-wrap;word-break:break-word}.reply{border-top:1px solid var(--border);margin-top:10px;padding-top:12px}.reply-actions{display:flex;gap:8px;justify-content:flex-end;align-items:center;flex-wrap:wrap}.banner-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:16px}.banner-grid>.card{margin-bottom:0}.banner-preview{display:flex;align-items:center;justify-content:space-between;gap:12px;border-radius:14px;padding:16px;color:#fff;min-height:110px;overflow:hidden}.banner-preview img{width:84px;height:84px;object-fit:contain;flex-shrink:0}.banner-text{display:flex;flex-direction:column;gap:4px;min-width:0}.banner-text strong{font-size:16px}.banner-text span{font-size:13px;opacity:.9}.banner-text em{font-style:normal;font-weight:700;font-size:12.5px;background:#fffffff2;color:#1c1f2a;align-self:flex-start;padding:5px 12px;border-radius:999px;margin-top:6px}.banner-meta{display:flex;flex-direction:column;gap:4px;margin:12px 0}.row-actions{display:flex;gap:8px;justify-content:flex-end}.form-preview{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:20px}.form-col{min-width:0}.phone{background:#f3f3f8;border:8px solid #1e1e2a;border-radius:28px;padding:22px 12px;min-height:260px}.notif-preview{background:#fff;border:1px solid var(--border);border-radius:14px;padding:12px 14px;box-shadow:var(--shadow);display:flex;flex-direction:column;gap:2px;margin:4px 0 14px}.notif-app{font-size:11.5px;color:var(--muted);margin-bottom:2px}.sent-list{display:flex;flex-direction:column;gap:10px;max-height:560px;overflow-y:auto}.sent-item{border:1px solid var(--border);border-radius:8px;padding:10px 12px}.sent-head{display:flex;justify-content:space-between;gap:8px;align-items:baseline}.sent-meta{display:flex;gap:10px;flex-wrap:wrap;font-size:12px;color:var(--muted);margin-top:4px}.pack{position:relative;border:2px solid var(--primary);border-radius:14px;padding:18px 16px 14px;display:flex;flex-direction:column;gap:4px;background:#fff}.pack-badge{position:absolute;top:-11px;left:14px;background:var(--primary);color:#fff;font-size:11px;font-weight:700;padding:2px 10px;border-radius:999px}.pack-credits{color:var(--muted)}.pack-credits em{color:var(--green);font-style:normal;font-weight:600}.pack-price{font-size:22px;font-weight:700}.pack-price s{font-size:14px;color:var(--muted);font-weight:400;margin-left:6px}.pack-ends{font-size:12px;color:var(--amber);font-weight:600}.role-picker{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:8px;margin-bottom:12px}.role-option{display:flex;gap:10px;align-items:flex-start;border:1px solid var(--border);border-radius:8px;padding:10px;cursor:pointer}.role-option input{margin-top:3px;accent-color:var(--primary)}.role-option.on{border-color:var(--primary);background:var(--primary-soft)}.role-option p,.role-option span{font-size:12px;color:var(--muted);margin:2px 0 0;display:block}@media (max-width: 1100px){.ticket-layout,.form-preview{grid-template-columns:1fr}}@media (max-width: 860px){.shell{flex-direction:column}.sidebar{width:100%;height:auto;position:static}.nav-group{display:flex;flex-wrap:wrap;gap:2px}.nav-section{width:100%}.content{padding:16px}.grid-2,.row-2,.row-3,.kv{grid-template-columns:1fr}.search{width:100%}}